The Human Insight Blog

Designing effective healthcare experiences requires more than just functional interfaces and efficient workflows. To truly understand patient needs and behaviors, researchers must go deeper—into the context of real lives, daily routines, and emotional journeys. This is where ethnographic methods play a critical role, offering a window into the lived experiences of patients and healthcare providers.…

Digital ethnography has emerged as a compelling approach for understanding cultures, communities, and experiences through digital interactions. Within this realm, Photovoice has gained traction as a powerful participatory method that blends visual storytelling with reflective narrative. At its core, Photovoice enables participants to capture aspects of their environment and experiences through photographs, which are then…

Innovation isn’t just about adding features, it’s about solving the right problems. The Jobs-to-Be-Done (JTBD) framework offers a powerful way to uncover the deeper motivations behind customer decisions. By focusing on the outcomes people are trying to achieve rather than who they are or what they buy, JTBD empowers businesses to create products, services, and…

Ethnographic research, rooted deeply in anthropology and qualitative inquiry, has long relied on immersive, human-centered methods such as participant observation, in-depth interviews, and field notes. It prioritizes contextual understanding, lived experiences, and cultural nuances. However, as the digital age transforms how data is generated and consumed, artificial intelligence (AI) presents new avenues for augmenting and…

Understanding consumer behavior requires more than traditional market research. Social intelligence and mobile ethnography offer a powerful combination of methods to identify, validate, and deeply understand emerging trends. Social intelligence involves monitoring and analyzing online conversations across platforms like Instagram, Reddit, TikTok, and forums to uncover what people are talking about, how they feel, and…

Introduction User Experience (UX) research is the backbone of designing intuitive and user-friendly products. It helps designers and developers understand user behaviors, needs, and pain points to create solutions that enhance user satisfaction. This UX Research Cheat Sheet provides a quick yet comprehensive guide to UX research methodologies, best practices, and essential tips to conduct…

In the ever-evolving landscape of product development, user experience (UX) design, and customer-centric services, understanding the needs, emotions, and behaviors of users is crucial. One of the most effective tools to achieve this is empathy mapping, an essential first step in the design thinking process. Empathy mapping helps teams visualize user insights, fostering a deeper…

User experience (UX) research is a cornerstone of designing products and services that meet the needs, desires, and expectations of users. However, with a vast array of research methods available, deciding which method to use can be challenging. This blog post explores when to use specific UX research methods to gain actionable insights, optimize design…

In an era defined by user-centric approaches, businesses and organizations are increasingly placing their focus on understanding the people they serve. At the heart of this transformation lies user research and the actionable insights derived from it. Together, these elements enable organizations to design products, services, and strategies that truly resonate with their target audience.…